FAQ
✨ OUR TRESURES
🔍 What magical materials craft your treasures?
- Our jewelry is a trove of wonders, featuring genuine freshwater pearls, natural gemstones, and durable 316 stainless steel. Our pendants come in a variety of materials, each chosen for its beauty and durability.
📿 How do I care for these precious jewels?
- For your treasures to maintain their luster and longevity, please visit our Jewelry Care page. There, you'll find all the secrets to keeping your pieces as enchanting as the day you received them.
💦 Is my jewelry safe from the ocean's embrace?
- Our creations are designed for beauty, elegance and everyday use. Though it passes the neutral salt spray test but are not waterproof. We strongly against wearing your pearl necklace for swimming. The chlorine in the water will eat away at the epoxy securing the pearls to their mountings, and soaking the silk your pearls are strung on causes it to stretch out and break early (It's just nature).
💌 SHIPPING & RETURNS
🌍 Where can these treasures sail to?
- We chart courses across the globe, delivering our jewelry to far-reaching lands. For every detail on shipping destinations, costs, and times, cast an eye over our Shipping and Return page.
💸 What's the cost to ship my chosen treasures?
- For a detailed chart of shipping expenses and options, check the price on payment page.
⏳ How long before my treasures land ashore?
- The journey time for your treasures depends on the destination. Navigate to our Shipping and Return page for an estimate of delivery times.
🔄 How can I return a piece of the treasure if it's not to my liking?
- Should you wish to return your jewelry, the winds favor you. Details on how to return your pieces are waiting on our Shipping and Return page.
💳 PAYMENT & TROUBLESHOOTING
💰 Which coins and notes do you accept for your treasures?
- We use shopify payments as the gateway to ensure the maximum security and convenience for you. It accepts all types of online payments.
🔄 How do you return if the treasure's not right?
- Should you want to return, please pack your order in the original package unused as we do not accept used products for refund. We process it back to your original payment method. For more golden details, visit our Shipping and Return page.We strongly encourage you to consider before buying. At Val Naif, we constantly think about sustainability and ways to reduce waste and save our planet while trying our best to serve our customer right. Every year, returned products account for around 5 billion pounds of landfill waste. We can make it better!
❓ What if I'm unable to place an order for my desired treasures?
- Should trouble arise during your order, fear not. Reach out to us with support@valnaif.com, and we'll navigate the stormy seas together.
📦 Can I alter the course of my treasure after it's set sail?
- Yes, adjustments to your order or shipping details are possible under certain conditions. For the best chance to redirect your treasures, contact us swiftly. Check shipping and return page for more details.
💳 Encountering troubles with payment?
- If the seas get rough with payment issues, signal us. We're here to smooth the waters.
📧 What if a confirmation scroll hasn't arrived?
- If an order confirmation hasn't flown into your inbox, check your spam chest or contact us to ensure your treasures are indeed on their way.
🛃 Will there be a toll for my treasures upon arrival?
- Taxes or duty fees are paid in full. Don't worry about it.
📦 Do you offer your treasures in bulk to traders?
- For those wishing to share our treasures far and wide, we offer wholesale options. Contact us to uncover more.Should you have any further inquiries or require assistance, our crew is always ready to help! 🌊💎
