π¦π SHIPPING & RETURNS
We take great care in delivering your orders promptly and ensuring a hassle-free return process if needed. Please read below for detailed information on our shipping and returns policies.
π SHIPPING INFORMATION
β Delivery Times:
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π¬π§ United Kingdom: 5 - 10 working days
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πΊπΈ United States: 5 - 12 working days
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π¦πΊ Australia: 10 - 14 working days
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π¨π¦ Canada: 7 - 14 working days
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πͺπΊ Europe: 6 - 15 working days
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π Rest of the world: 10 - 15 working days
Please note that during busy periods, shipping times may vary. We recommend checking with your preferred courier for specific deadlines. Once your order is on its way, we'll email you the tracking number, enabling you to track its journey on our tracking page. All orders are dispatched directly from our warehouse within 24-48 hours of being placed.
ππ° RETURNS & REFUNDS INFORMATION
πͺ 30-Day Return Window:
You have a 30-day window from the date of receiving your order to return it for a full refund. Please contact us at support@valnaif.com to initiate the return process.
π Condition of Returns:
To be eligible for a return, your item must be unused and in its original packaging, including any stickers and possible gifts.
π° Return Shipping:
While we happily refund the full cost of the item, return shipping costs are not covered by us. You will be responsible for covering the shipping costs for returning your item.
πͺ Refunds:
Once we receive and inspect your returned item, we will process your refund. The refund will be credited back to your original method of payment.
π Exchanges:
In the case of defective or damaged products, we are more than willing to exchange them for the same item. Please contact us for further instructions.
π¬ Contact Us:
Should you have any questions about our return policy or require assistance with a return, please do not hesitate to contact us.
π³ REFUND POLICY
We will refund your order to the original payment method once it has been processed at our warehouse. Please allow 7-14 days for the refund to be processed after your return has been received. You will be notified once the refund has been issued. Please note that refunds cannot be issued to a different payment method than the one used for the original purchase.
π§ Faulty Items/Broken Pieces
If you receive a faulty item, please contact us at support@valnaif.com within 14 days of the item(s) arriving. When reaching out, please provide the following information:
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Your order number
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Details of the damaged item
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Description of the problem
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Photographic evidence (must have to help us determine the problem)
We aim to resolve any issues with faulty items promptly and efficiently. Let's be Val NaΓ―f! π₯°
